11th International Conference on ICT for Sustainable Development

Authors - Ajay V, Sharon P S, Philomina Simon, Ambily George, Mehanas Shahul
Abstract - This work delineates an inquiry into how artificial intelligence identifies multiple emotions in texts. Unlike mere sentiment analysis, which is a simple positive, negative, or neutral classification of text, multilabel emotion classification requires a more intense understanding of the text. The paper examines various challenges in multi-label emotion classification, where emotions often overlap (e.g., joy and surprise) and have varying frequencies in datasets. Traditional machine learning and deep learning based models such as BERT and other transformer-based models, show sufficiently strong performance in capturing nuances of emotional expression in text. Moreover, it addresses the issue of how this task can be distorted by linguistic and contextual diversity and diversity and therefore how such systems should be evaluated with respect to these variables.