Authors - Kashinadh.S, Dhanush Devaraj, Yedukrishnan VS Abstract - Food safety and nutritional transparency are essential for public health, particularly as diet-related illnesses like obesity and diabetes rise. The Food Safety and Standards Authority of India (FSSAI) introduced a menu labeling policy in 2020, requiring restaurant chains to display calorie counts and nutritional information.The consumer awareness on the menu labelling is poor, and compliance is still low among restaurants. FSSAI Food Safety Connect app, which is designed to help with grievance redressal was having some negetive shades because of the complaints registered and reviews posted . This study employs stakeholder interviews, compliance audits, and sentiment analysis to evaluate how effective the policy is. The findings indicate that the compliance is lacking because of financial barriers and enforcement is also lacking. This study recommends implementing chatbot-driven grievance resolution, using QR codes for digital menus, and leveraging AI for compliance tracking as strategies to boost adherence. These solutions leads to the Sustainable Development Goals (SDGs 3 and 12) by enabling customers to make informed decisions while also promoting food safety. Menu labeling will become a more effective public health tool if we can improve digital enforcement in food industry.
